A practice area where there was sufficient volume and size to gain efficiencies from economies of scale through slicker processes.
- Studying the key drivers within the technical area through detailed interview of staff at all levels
- Interrogation to determine current processes
- Creation of maps
- Analysis and refinement/improvement of process
- Liaising with IT developer who wrote the software
- Testing and liaising with Personal injury fee earner staff to ensure that what was delivered was fit for purpose